Refund policy

Every Torianic piece is personalized and made to order just for you, so we can't accept returns or exchanges for change of mind or wrong choices made at checkout.

If something is wrong with your order

If your item arrives damaged or defective, has a personalization error on our side, or is not what you ordered, email us at info@torianic.com within 7 days of delivery. Include your order number and photos. Once we confirm the issue, we'll remake or replace your piece free of charge, or refund you.

Please double-check your personalization

We engrave exactly what you enter at checkout, so please check spelling, dates, and fonts carefully. We can't remake pieces for customer errors in the personalization.

Changes to your order

• Changes to personalization: contact us within 4 hours of placing your order. After that your order may already be in production, and changes may not be possible or may carry an extra charge.
• Changes to shipping address or shipping method: contact us within 1 day of purchase.

Cancellations

You can cancel within 12 hours of placing your order for a full refund. After 12 hours your piece is already being made, so we can't accept cancellations.

Refunds

Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a little longer to post it.

Sale items and gift cards

Sale items and gift cards are final sale unless they arrive damaged or defective.

Questions

Email info@torianic.com and we'll make it right.